Last Updated: 23 March 2026

Thank you for shopping at Hakaneke.com. We strive to ensure customer satisfaction. Please read our Refund & Returns Policy carefully.

1. Return Eligibility

You may request a return if:

  • The item was delivered within 14 days
  • The item is unused, unworn, and in original condition
  • The item is returned with original packaging and tags

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods
  • Personal care or hygiene products
  • Customized or personalized items
  • Items marked as “Non-Returnable”
  • Gift cards or digital products (if applicable)

3. Return Process

To initiate a return:

  1. Contact us with your order details
  2. Provide reason for return and photos (if damaged/defective)
  3. Wait for approval and return instructions

Returns sent without approval may not be accepted.

4. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos as proof

We will offer a replacement or full refund at no additional cost.

6. Shipping Costs

  • Return shipping costs are paid by the customer
  • Shipping charges are non-refundable
  • If the return is due to our error (wrong/damaged item), we will cover shipping

7. Order Cancellation

  • Orders can be canceled within 12–24 hours of placing the order
  • Once shipped, orders cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Processing times may vary depending on your bank

9. Contact Information

For returns or refund inquiries, contact us:

Hakaneke.com
Address:
YENISEHIR MAH. REYHAN CAD
F BLOK NO.36/6 IC KAPI NO.12
PENDIK ISTANBUL 34912
Turkey

Phone: +905307694398

Website: https://hakaneke.com
Email: inquiry@hakaneke.com